Get a competitive edge, innovate your customer experience.

Your customers have changed. Have you?

Innovating your customer experience [CX] is how you can compete and grow, on a minimal budget. It’s how you become referred, and how you stand out from the crowd.

Learn how to create remarkable experiences that meet your customer’s changed attitudes and needs. Think different, be different, and scale your impact.

We are passionate about helping you create real impact.

Your time is important. Your expertise is valuable. Wouldn’t you prefer to be doing something that makes a difference?

We are different to other educators because we always focus you on real world results, not just theory.

We think about customer experience like an entrepreneur would, not like a manager or consultant would. Customers are the first thing we need for a successful business. We need to design and deliver experiences that make sure they want to come back, and tell their friends.

We are the published experts in Customer Experience Innovation and have researched and tested what works, so you can be confident that our training will work for you.

Get certified in Lean CX, online and self paced

The Lean CX Online Certification takes you, step by step, through the new methodology that is disrupting traditional CX. You will learn how to apply proven tools from agile management to the customer experience innovation problem to create impact and scale. Lean CX is the low cost and least risk way to differentiate and add real value for your organisation. The program is 100% guaranteed.