Enable your team with the skills to design and deliver remarkable experiences for your customers.
The CX Institute delivers inhouse training programs that give your team the ability to achieve remarkable customer acquisition, retention and referrals by delivering the right experience at the right time. We have a range of existing programs. We also develop masterclasses for more seasoned CX practitioners, and tailor our content to your industry and team needs.
Lean CX Online Certification
Lean CX is a new methodology that brings agile management together with customer experience to enable organisations to achieve real value and cut through. The methodology was developed after extensive research and testing by published experts in customer experience.
Using real world applications to introduce next generation design tools based on proven concepts from strategy, marketing, psychology and creative problem solving, this online training program is based on Lean CX: How to Differentiate at Low Cost and Least Risk by Robert Dew, Bill Russell, Cyrus Allen and George Bej.
It provides the Customer Team with a step by step approach to quickly design, test and deliver new CX innovations. This is how we can add impact.
Format: Self paced, online learning platform. Designed for busy people who need short, snackable content with impact. Over 30 online modules including videos, action based worksheets, assessment quiz and reflections. Includes a downloadable Lean CX Toolkit, including the Lean CX Canvas.
$1,490 per person.
Design a Remarkable Experience
In this 2 day intensive workshop style program, we show your team how to research your customers, analyse the results, and discover what really motivates your customers. We take them through best practice in designing current state and target state journey maps. Lastly we teach proven innovation tools that will enable your team to create a remarkable experiences.
Format: 12 hours of training time delivered online. 2 days intensive mode/ 2 days over 2 weeks/ 4 mornings or afternoons over 2 weeks/ 12 x 60 minute lunch and learn sessions delivered online.
Team of 6-10 people.
$9,900
Customer Journey Mapping
Your team will learn how to create a structured visual representation describing what it’s like to be a customer in your organisation. This session will help your team understand your current customer’s experience, consider and communicate improvements that will lead to improved success.
Format: 3 hour session / 2 x 90 minute / 3 x 60 minute lunch and learn sessions delivered online.
Team of 6-10 people.
$3,900
Customer research skills
Your team will learn how to interview and survey your customers to gain deep insights into what they really want. This data is the foundation for truly understanding what motivates your customers, enabling you to effectively innovate your offer.
Format: 6 hour intensive / 2 x 3 hour sessions / 6 x 60 minute lunch and learn sessions delivered online.
Team of 6-10 people.
$5,900
tailored programs
Does your organisation have a particular training outcome? We can design a program that is perfect for your team’s needs. Face to face training is an option in some parts of Australia. Include mentoring sessions to deeply apply the learning to your business. All of our programs are centred around creating tangible value that leads to growth.
Talk to us about the right CX program for your firm.
"The course made me rethink what I knew. It challenged me to go deeper and discover more about my customer."
— Elise Parups, Board Director and Consultant
"The mentoring helped me really apply the learning to my business."
— Annabel Worthington, Customer Experience Manager, Wesley Mission Queensland
"The framework that helped us uncover what our clients really needed."
— Grant Wallace, Director, Libertate Family Office
"Brilliant course, insightful and thought provoking."
— Ashleigh Quilty, Claims Leader, RACQ