Get a competitive edge by innovating your customer experience. Join our 2 day intensive training program in the vibrant seaside city of Barcelona. Program includes 4 mentoring sessions.
About this Event
Innovating your customer experience [CX] is how you can compete and grow, on a minimal budget. It’s how you become referred, and how you stand out from the crowd.
In this 2 day intensive program, we show you how to research your customers, analyse your results, and discover what really motivates your customers. Then we design a journey map, remove pain points, and use proven innovation tools to create a remarkable experience.
2 Days Intensive Training
+ 4 Mentoring Sessions to help you dive deeper to apply the learning into your business.
+ Workbooks
+ 12 months access to CX Innovation Diagnostic (TM) and AFFINITY AI enabled learning support
€2980
50% Earlybird discount, book by 31 Jan 2020
Book soon: only 10 places at the Earlybird discount
€1490
Bring your team and change your business. Ask us about our team discounts.
We are on a mission to help the good guys win. Join us and make a difference.
Dr Robert Dew: Program Designer and Lead Presenter
Robert is a leader in customer experience innovation, with over 15 years’ experience structuring companies for growth. He was a founder in over 40 businesses. Volvo, Nissan, BankWest, KLM Royal Dutch Airlines, Chandler Macleod, WorleyParsons, Janssen Pharmaceutical and Seek.com have brought Rob in to help them innovate. He is the author of ‘Customer Experience Innovation: How to get a lasting market edge’.
Robert is a Doctor of Philosophy (Organisational Creativity) and has lectured MBA’s at 8 universities across Europe, Asia and Australia.
"The course made me rethink what I knew. It challenged me to go deeper and discover more about my customer." — Elise Parups, Board Director and Consultant
"The mentoring helped me really apply the learning to my business." — Annabel Worthington, Customer Experience Manager
"Rob created a framework that helped us uncover what our clients really needed." — Grant Wallace, Director
"Brilliant course, insightful and thought provoking." — Ashleigh Quilty, Team Leader
Request a program from Sarah Daly on sarah [@] coriolisinnovation.com
Call us on +61 7 3105 5913