Get a competitive edge by innovating your customer experience. Join our 2 day intensive training program in the iconic river city Melbourne.
About this Event
Innovating your customer experience [CX] is how you can compete and grow, on a minimal budget. It’s how you become referred, and how you stand out from the crowd.
In this 2 day intensive program, we show you how to research your customers, analyse your results, and discover what really motivates your customers. Then we design a journey map, remove pain points, and use proven innovation tools to create a remarkable experience.
What it includes:
2 Day Intensive Training
Location: Central Melbourne TBC
4 Mentoring Sessions
4 x 60 minute personal mentoring sessions
With a trained CX innovation expert
Held the month after the training
Online by Zoom
Learning Support
You receive a printed workbook during the training plus
12 months online access to:
Video content
The CX Innovation Diagnostic (TM)
Bring your team and change your business. Ask us about our team discounts.
Dr Robert Dew: Program Designer and Lead Presenter
Robert is a leader in customer experience innovation, with over 15 years’ experience structuring companies for growth. He was a founder in over 40 businesses. Volvo, Nissan, BankWest, KLM Royal Dutch Airlines, Chandler Macleod, WorleyParsons, Janssen Pharmaceutical and Seek.com have brought Rob in to help them innovate. He is the author of ‘Customer Experience Innovation: How to get a lasting market edge’.
Robert is a Doctor of Philosophy (Organisational Creativity) and has lectured MBA’s at 8 universities across Europe, Asia and Australia.
"The course made me rethink what I knew. It challenged me to go deeper and discover more about my customer." — Elise Parups, Board Director and Consultant
"The mentoring helped me really apply the learning to my business." — Annabel Worthington, Customer Experience Manager, Wesley Mission Queensland
"Rob created a framework that helped us uncover what our clients really needed." — Grant Wallace, Director, Libertate Family Office
"Brilliant course, insightful and thought provoking." — Ashleigh Quilty, Claims Leader, RACQ
Request a program outline from Sarah Daly on sarah [@] coriolisinnovation.com
Call us on +61 7 3105 5913