Event details

Wednesday, May 8, 2024 9:00 AM

Thursday, May 9, 2024 5:00 PM

Location: Central Brisbane TBC

What you will learn

In this workshop-style training event, you will learn how to apply the Lean CX methodology in your organisation. Lean CX brings agile management together with customer experience to enable organisations to achieve real value and cut through.

After completing the training, you will be ready to apply a step by step approach to quickly design, test and deliver new CX innovations in your organisation.

This training is ideal for people who need to prove a return on their CX investment.

What it includes

2 Day intensive in-person training with a cohort of your peers

You will receive a printed workbook during the training

Lifetime access to the Lean CX Online Program

Lean CX Practitioner Certification

Dr Robert Dew: Program Designer and Lead Presenter

Robert is a leader in customer experience innovation, with over 15 years’ experience structuring companies for growth. He was a founder in over 40 businesses. Volvo, Nissan, BankWest, KLM Royal Dutch Airlines, Chandler Macleod, WorleyParsons, Janssen Pharmaceutical and Seek.com have brought Rob in to help them innovate. He is the author of ‘Customer Experience Innovation: How to get a lasting market edge’, ‘Lean CX’, and ‘The Empathic Algorithm’.

Robert is a Doctor of Philosophy (Organisational Creativity) and has lectured MBA’s at 8 universities across Europe, Asia and Australia.

Past students have said

What I like about the Lean CX course is that it provides a very simple framework that gets straight down to the business of creating genuine shared value. It leverages modern design and ways of working whilst drawing on a few tried and tested tools – the old and the new work well together. Where so much is changing the Lean CX Framework presents a tangible solution as opposed to ‘lots of ideas’ and minimal action i.e. where CX initiatives often find themselves today.

— Customer Experience Manager, Banking

Have recently completed the LeanCX Certified Practitioner course. Dr Rob is a fantastic presenter and kept me engaged with many true to life examples and how to apply Lean CX quickly with maximum impact. I have been successfully applying the Lean CX concepts across a range of clients with the supporting materials. Highly recommend the course.

— Customer Innovation Consultant

I have just completed Lean CX Online Certification. I loved the format which offered a quick "Express Route" plus the full Certification course. Full of real world examples of Lean CX tools in action, along with a complete Toolkit of templates to use in your own business. I was so impressed with the practicality of this disruptive approach to CX. If you are looking for an edge in your role as a CX professional, this is it.

— Operations Manager, Insurance

The course made me rethink what I knew. It challenged me to go deeper and discover more about my customer.

— Board Director and Consultant

The coaching helped me really apply the learning to my business.

— Customer Experience Manager, Aged Care

Rob created a framework that helped us uncover what our clients really needed.

— Director, Family Owned Business

I had a great opportunity to learn about innovation in Customer Experience. Being a marketer, I feel it’s very important to know your customer well and the Lean CX Course helped me to understand the customer needs in the most effective way.

— Marketer

Brilliant course, insightful and thought provoking.

— Claims Leader, Insurance

Want to get in touch?

Bring your team and change your business. Ask us about our team discounts.

Request a program outline by emailing sarah@cx.institute